Mobile Informer for Maximo is the only mobile platform built directly within Maximo.

Manage configuration and settings for mobile devices from a central web based client

All configuration and management of mobile devices and applications is done via the Mobile Informer server application within Maximo.  This is a native application installed as part of the Mobile Informer platform installation, and is available via the Maximo Administration menu.

Mobile technology follows the Maximo Business Rules (MBOs)

All data is read from and applied to Maximo MBOs; no other access mechanism is used.  This means that all Maximo validations and business rules are in effect and follows IBM best practices of integration with the MIF.

Data security matches Maximo security settings

All transactions from mobile devices are executed against the MBOs within Maximo under the user context of the user who performed the actions on the mobile device.  This means that all Maximo security permissions and restrictions are in effect.

End-to-End Data Encryption

You no longer have to worry if your data is protected.  Mobile Informer encrypts data all the way from the device to Maximo. And because Mobile Informer apps support multi-factor authentication like PIV-CAC cards and RSA devices, you get an added layer of security.

Device Sharing

Mobile Informer has specific support for users sharing devices.  The local data stored on the device is separated into user specific data (typically transactional data, such as work orders) and shared data (typically supporting or lookup data).

Seamless Data Synchronization

The Mobile Informer application breaks the traditional data synchronization model and instead uses a push-based architecture for delivering data updates to devices combined with a command/transaction model for applying changes to Maximo.

Push notifications are sent using the standard push services from Apple, Android, and Windows.

If the device is in a connected state, it receives the push notification, connects and downloads the update.  If it is not connected, updates will be retrieved upon reconnection.  This provides the following benefits:

–  A change of data within Maximo directly results in data changes being pushed real-time to connected devices.

–  Devices are not continuously polling to check for updates.  This reduces power usage on the devices and removes unnecessary server load.

–  No manual user sync required.  This provides a continual flow of data from the device to Maximo and back, ensuring that your data is always accurate.

Interactive and detailed error handling

The Mobile Informer platform provides clear and detailed support for error handling.  The combination of direct device-to-Maximo communication and the command/transaction model for updates via the MIF webservices and applying MBOs provide clear visibility for error resolution.

No additional hardware requirements

The server portion of the Mobile Informer platform is installed as a native application within Maximo and requires no additional server hardware or middleware.

Device support

The Mobile Informer platform currently supports:

–  iOS devices (iPhone, iPad, iPod Touch) running iOS 5 and later

–  Android devices of all form factors running Android 4 and later

–  Windows devices running the Universal Windows Platform (UWP)

MDM Capabilities

Mobile Informer gives you the added capability of providing built in Mobile Device Management, including the following key features:

–  Application deployments and updates

–  Remote device wipe and lock

–  Remote blocking of the device

–  Access to device logs

–  Ability to take screenshots from the device

–  Validation of data, notification, and timestamp sent to device

–  Ability to report device crashes

Built In Security

No one wants their data compromised.  And, in some organizations, it is imperative that security is built in to any solution.

Interloc built the Mobile Informer platform with security at the forefront.  Consider these factors.

No additional server software.

Additional servers mean additional points of failure. They also mean additional vulnerabilities and exposure to cyber attacks. Mobile Informer interacts directly with Maximo through the MIF (Maximo Integration Framework) web services that are secured over TLS (Transport Layer Security).

No data replication.

Causing data to bounce between additional servers introduces a security risk. Consider at which points the data is encrypted. For instance, while data might be encrypted from the mobile device to the mobile server, is it equally encrypted from the mobile server to Maximo?

Mobile Informer sends data directly from the device to the Maximo MIF, thus keeping vulnerabilities at bay.

Multi-factor authentication.

Multi-factor authentication is defined as a “security system that requires more than one method of authentication from independent categories of credentials to verify the user’s identity for a login or other transaction.”

An example of multi-factor authentication is using your username/password plus an additional method such as an RSA key or a Personal Identification Verification (PIV) card.

Multi-factor authentication is becoming increasingly more popular. In fact, recently the White House CIO has mandated that government agencies must speed up the activation of multi-party authentication using their government issued PIV cards to access any data, including maintenance information.